Market Cross Surgery

Updated 5 March 2018

Market Cross Surgery is a small practice which provides primary medical services to approximately 4,700 patients.

• The surgery was originally located in the Market Place and relocated to the current purpose built premises in March 2012. The practice dispenses medicines to 95% of patients who are registered with the surgery.

• The provider is a partnership of three GP’s (2 male and one female), a Practice Manager, Assistant Practice Manager, three practice nurses, one health care assistant, a dispensary manager, five dispensers, reception manager, five reception staff and two secretarial/administration staff.

• The practice has a General Medical Services Contract (GMS). The GMS contract is the contract between general practices and NHS England for delivering primary care services to local communities.

• The practice has one location registered with the Care Quality Commission (CQC) which is Market Cross Surgery, Bourne Road, Corby Glen, Grantham, Lincs. NG33 4BB.

• Market Cross Surgery is open from Monday 8am to 6.30pm Monday to Friday. Patients can book appointments by phone, online or in person. The practice has bookable appointments from 8.30 to 10.50am and 4pm to 6pm. There is also a ‘sit and wait’ system if an urgent appointment is required on the day. The practice also provides a minor injury treatment and assessment service during opening hours. Telephone advice is also available each morning and afternoon by a GP or practice nurse.

• Appointments can be booked up to four weeks in advance.

• Extended hours are available on alternate Monday evenings between 6.30pm and 8.30pm and on alternate Saturday mornings 9am to 10.30am. These appointments are particularly useful to patients with work commitments.

• The practice is located within the area covered by NHS SouthWest Lincolnshire Clinical Commissioning Group (SWLCCG). The CCG is responsible for commissioning services from the practice. A CCG is an organisation that brings together local GP’s and experience health professionals to take on commissioning responsibilities for local health services.

Updated 5 March 2018

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Market Cross Surgery on 6 February 2018. This inspection was carried out as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• The practice had high levels of patient satisfaction in all areas.

• The appointment system was easy to use and patients told us if needed they were able to get same day appointments.

• Patients who commented on their care described the service as excellent and said they never felt rushed during consultations and treatments were explained to them.

• There was a focus on continuous learning and improvement at all levels of the organisation.

• There was a system in place to manage and learn from complaints.

• The practice had arrangements for dispensing medicines at the practice which kept patients safe. The practice dispensed to approximately 95% of its patients.

The areas where the provider should make improvements are:

• Ensure all staff files have the appropriate recruitment documents as per the practice policy.

• Review clinical meetings to ensure that those not present are informed of discussions held.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 5 March 2018

Updated 5 March 2018

Updated 5 March 2018

Updated 5 March 2018

Updated 5 March 2018

Updated 5 March 2018