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Overall: Good read more about inspection ratings

34 Manor Road, Westcliff On Sea, Essex, SS0 7SS (01702) 346480

Provided and run by:
Ashingdon Hall Care Limited

All Inspections

23 May 2019

During a routine inspection

About the service: Maviswood is a supported living scheme that was providing personal care for eight people who have mental health needs at the time of the inspection.

Maviswood is staffed between 9am and 6pm, by one member of staff, seven days a week.

People’s experience of using this service:

People living at Maviswood were well supported by knowledgeable, caring staff, who were supported to develop themselves to better support people.

People had positive relationships with staff and staff knew people well. Everyone living at the service gave us complimentary feedback about the staff and how lovely they were.

People told us they felt safe living at the service and it felt like their home. People had regularly updated risk assessments in place and were encouraged to take positive risks. Staff were able to identify abuse and knew how to report it to safeguard people.

People were supported to live their lives independently with maximum choice and control. Staff supported people in the least restrictive way. The service recognised people’s goals to live independently. The policies and systems in the service supported this practice.

Staff promoted equality and diversity and encouraged people to be themselves.

The registered manager was well thought of by staff and the people living at the service. They had good oversight of the service. People and staff found the management caring, supportive and responsive.

The service met the characteristics of good in all areas; more information is in the full report.

Rating at last inspection: At the last inspection the service was rated good. The report was published on 18 July 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any information of concern, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

30 June 2016

During a routine inspection

This unannounced comprehensive inspection took place on the 30 June 2016.

Maviswood is registered to provide personal care for up to 8 people who have enduring mental health needs. There were eight people receiving a service on the day of our inspection.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager also manages two other local services and is supported at Maviswood by a house manager.

Systems were in place to ensure the management of risks both for individual people and to the environment so as to ensure people’s safety. This included the safety of the premises and equipment used. Equipment such as that relating to fire and electrical equipment had been tested and checked to ensure it was safe and in good working order.

Staff were knowledgeable about identifying abuse and how to report it to safeguard people. Risk management plans were in place to support people to have as much independence as possible while keeping them safe.

Medicines were securely stored, safely recorded and supported in line with current guidance to ensure people received their prescribed medicines to meet their needs. People had support to access healthcare professionals and services. People had choices of food and drinks that supported their nutritional or health care needs and their personal preferences.

People were supported by skilled staff who knew them well and were available in sufficient numbers to meet people's needs effectively. People’s dignity and privacy was respected and they found the staff to be friendly and caring. Peoples’ goal of being more independent was recognised and supported in the service.

Staff used their training effectively to support people. The manager understood and complied with the requirements of the Mental Capacity Act 2005 (MCA) and the associated Deprivation of Liberty Safeguards (DoLS). Staff were aware of their role in relation to MCA and DoLS and how to support people so as to ensure their rights were respected and met.

Care records were regularly reviewed and showed that the person had been involved in the planning of their care. They included people’s preferences, individual needs and goals so that staff had clear information on how to give people the support that they needed. People were supported to participate in social activities both at home and in the community. People told us that they received the care and support they required.

People living and working in the service knew the registered manager and found them to be approachable and available in the home. People had opportunity to express their views and influence the service provided.

18 October 2013

During a routine inspection

At the time of our inspection, six people were using the service and we spoke with three of them and three staff. People told us they felt safe living at Maviswood and that staff gave them enough support and felt able to raise any issues with staff. Comments included, 'They treat us with respect and dignity.' 'We are like a family, we help each other.' 'They're [staff] always there night and day'.

There were systems for staff to cooperate with other providers and professionals regarding people's health and social care needs. There were systems in place for staff recruitment and gaining consent from people regarding the care provided. People told us that staff supported them to take their medications as required. We found that the provider had systems in place for the secure storage of staff personnel files, care planning records and other records relevant to the management of the service.

8 March 2013

During a routine inspection

When we visited Maviswood in March 2013 we spoke with three people who used the service. They told us that they were very happy with the supported living arrangements and were very complimentary about the staff and levels of support provided. One person said, "It's lovely here. Everyone gets on well with each other and if I need to go to the hospital, one of the support workers comes with me." Another said, "The staff are very kind and I feel safe here and I have never had to complain about anything."

When we looked at the records held for people, we found that they had been involved in their support plans, were treated with dignity and respect and their needs were being met. Staff had undergone safeguarding training which protected people from abuse, harm and neglect. People told us that they felt safe at Maviswood.

We also found that sufficient numbers of trained staff were available on a daily basis and that the provider had systems in place to monitor the quality of the support they provided.