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Overall: Good read more about inspection ratings

34 Manor Road, Westcliff On Sea, Essex, SS0 7SS (01702) 346480

Provided and run by:
Ashingdon Hall Care Limited

Latest inspection summary

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Background to this inspection

Updated 22 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

One inspector conducted the inspection.

Service and service type

Maviswood is a supported living service. CQC regulates the care and support provided and not the environment. People had their own separate license agreements relating to the rent of their rooms. Maviswood was a house of multiple occupancy (eight people) where people had their own bedrooms. People had access to shared bathrooms, lounge, dining room, kitchen and garden. People came together during the day for one shared meal, agreed by people and prepared by staff.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced and took place 23 May and 28 May 2019. Staff knew we would be returning on 28 May.

What we did

Before the inspection, we reviewed information we had received about the service since the last inspection. This included details about incidents the provider must let us know about, such as abuse; and we sought feedback from the local authority and other professionals involved with the service. We assessed the information that providers send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During our inspection visit, we spoke with five people using the service and three staff including the registered manager, home manager and care staff. We observed the support provided throughout the service. We looked at records in relation to people who used the service including two care plans and four medication records. We looked at records relating to recruitment, training and systems for monitoring quality.

After the inspection, we contacted healthcare professional supporting the service and the registered manager provided us with further evidence of good practice.

Overall inspection


Updated 22 August 2019

About the service: Maviswood is a supported living scheme that was providing personal care for eight people who have mental health needs at the time of the inspection.

Maviswood is staffed between 9am and 6pm, by one member of staff, seven days a week.

People’s experience of using this service:

People living at Maviswood were well supported by knowledgeable, caring staff, who were supported to develop themselves to better support people.

People had positive relationships with staff and staff knew people well. Everyone living at the service gave us complimentary feedback about the staff and how lovely they were.

People told us they felt safe living at the service and it felt like their home. People had regularly updated risk assessments in place and were encouraged to take positive risks. Staff were able to identify abuse and knew how to report it to safeguard people.

People were supported to live their lives independently with maximum choice and control. Staff supported people in the least restrictive way. The service recognised people’s goals to live independently. The policies and systems in the service supported this practice.

Staff promoted equality and diversity and encouraged people to be themselves.

The registered manager was well thought of by staff and the people living at the service. They had good oversight of the service. People and staff found the management caring, supportive and responsive.

The service met the characteristics of good in all areas; more information is in the full report.

Rating at last inspection: At the last inspection the service was rated good. The report was published on 18 July 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any information of concern, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk