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Westbridge House Rehabilitation Unit Good

Inspection Summary

Overall summary & rating


Updated 19 October 2019

About the service

Westbridge House Rehabilitation Unit is registered to provide care and accommodation for up to 25 people. The home provides care for those with needs relating to their mental health and misuse of drugs and alcohol. At the time of inspection there were 22 people living at the service.

People’s experience of using this service and what we found

People living at Westbridge rehabilitation unit were happy and well supported. The home provided a safe place for people to live and enjoy their lives. Risks to people were assessed and managed appropriately to promote independence. There were suitable numbers of appropriately recruited staff. People were supported to self-medicate when possible and appropriate systems were in place to manage medicines safely.

Staff were well trained and received suitable support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s diverse needs were assessed and respected.

Staff were kind and caring and promoted positive relationships with people within the environment. Staff understood their roles clearly and knew what was expected of them. The service had a warm, friendly and welcoming atmosphere with people enjoying the way staff provided them with care and support. Relatives spoke positively about the service.

People and their relatives told us they were able to spend time in a way they chose to. Staff understood the importance of supporting people to be socially included and prevented them from social isolation. Complaints were responded to in line with company policy. People were encouraged to express their feelings and were supported with bereavement.

The service was focused on people’s wellbeing and having a sense of purpose. The registered manager promoted the visions and values of the service by embedding an open and honest culture. Staff felt supported in their role and had formed good working relationships. Quality assurance systems in place, monitored the service effectively and drove improvements when they were needed.

For more details, please see the full report which is on the Care Quality Commission website at

Rating at last inspection

At the last inspection this service was rated Good, (published 08 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 19 October 2019

The service was safe.

Details are in our safe findings below.



Updated 19 October 2019

The service was effective.

Details are in our effective findings below.



Updated 19 October 2019

The service was caring.

Details are in our caring findings below.



Updated 19 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 19 October 2019

The service was well-led.

Details are in our well-led findings below.