Fleming Court

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. Staff described Fleming Court as having a strong focus on teamwork and providing person-centred care. A staff member told us, “The care provided here is very person-centred. Residents are treated with dignity and respect, and their individual needs and preferences are always considered. Staff work well as a team to ensure people feel safe, supported, and valued.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The home had an established and experienced registered manager. People and staff described the registered manager as supportive and approachable. A staff member said, “I feel heard by both my manager and deputy manager. Additionally, the senior team consistently respects my suggestions, and I usually receive constructive feedback.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. People and relatives told us they were able to speak up, if needed. A person said, “I haven’t any complaints. If there has been anything, I have just gone to (registered manager) and it is fixed. Staff knew about the whistle blowing procedure and were confident to raise concerns, if required. A staff member said, “I feel confident that I could raise concerns using the whistleblowing procedure if necessary. I have not had to use it myself.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for staff who worked for them. Staff described Fleming Court as a positive place to work. A staff member said, “I really enjoy the warm, homely atmosphere, which makes the work feel rewarding and meaningful.”

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. The provider had a structured approach to quality assurance, which had been successful in identify and acting on areas for improvement.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. The provider had developed positive links with the local community and often held events involving people from the local community.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. The provider had good systems for learning from events and used the findings to improve people’s care. A staff member commented, “I am open to learning and adapting to ensure the service continues to improve.”