Fleming Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at making sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. A person said, “Now and again I will ask for something different, they (staff) are very obliging.” There were numerous examples where staff had exceeded expectations to support people to fulfil their preferences and requests to work towards specific outcomes. This included visiting places of importance to people or participating in events and activities.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider had developed good links with the local community to help people integrate if they chose to.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. There were regular opportunities for people and relatives to give feedback about the service, this included meetings and questionnaires.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff were available at all times to help people if needed.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People could discuss their future care wishes and were documented in specific care plans.