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Inspection Summary


Overall summary & rating

Good

Updated 30 September 2020

Fleming Court is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Fleming Court accommodates a maximum of 69 older people, including people who live with dementia or a dementia related condition, in one purpose-built building.

We found the following examples of good practice:

• The provider and registered manager had plans in place for staff to follow a range of scenarios related to the pandemic, to keep people, staff and visitors safe. For example, the service could be divided into designated zones to help control any infection and people could be isolated in their own bedrooms or co-horted into areas.

• There was clear guidance for visitors to the service to follow to help reduce the risk of infection. Visitors were required to have their temperature taken, complete a COVID-19 assessment form, wear PPE and use designated hand washing areas. The registered manager provided relatives with information regarding what to expect during visits, PPE and national guidance.

• Staff were wearing PPE appropriately and there were PPE stations located throughout the service. Staff were able to change in designated areas into their uniforms and were provided with washbags for clothing to reduce the risk of infection.

• People were encouraged to stay in contact with relatives and friends via the telephone, video calls and visits through windows or in the garden area.

• The home environment was very clean and there were cleaning schedules that had been reviewed regularly in line with infection control principles.

• Risk assessments were in place for people, staff and visitors to help reduce identified risks related to the pandemic. These were regularly reviewed, and steps were taken to help keep everyone safe.

Inspection areas

Safe

Good

Updated 30 September 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 30 September 2020

Caring

Good

Updated 30 September 2020

Responsive

Good

Updated 30 September 2020

Well-led

Good

Updated 30 September 2020