Archived: Haythorne Place

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's needs, and preferences were assessed and recorded. These assessments considered people's strengths and included information about their physical and health needs, emotional needs, communication and relationships, and how best to support people to make choices. We saw evidence people and/or their advocate/relative had been involved in the support planning process.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.Peoples care plan were in the process of being reviewed and updated to ensure they contained sufficient detail to guide staff.

Overall, people received food and drinks that met their assessed needs. Generally, there were options available, and individuals could choose alternatives if they preferred. However, feedback about the food was mixed. One person said, “The food isn’t bad, and there are choices.” While another person said, “There still isn’t much Jamaican food on the menu, even though I ask regularly. I have to order takeaways, which is expensive.” We shared this feedback with the provider who said they would take action to address this concern.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff knew people and their needs well. The provider had recruited a stable staff team which reduced the need for agency staff.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to access a range of external health care professionals to improve their well-being. Each person had a hospital passport which included information about their past medical history and the level of support they required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider regularly asked people to give them feedback on their experiences of the care they were receiving. They listened to their responses and tailored the care they gave where this was needed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Care records reflected people's mental health needs. We saw a mental capacity assessment had been completed on a person's care record when it was unclear about their capacity on one issue. The registered manager kept a tracker of every person who was subject to a DoLS authorisation and when it was due for review. This was also reflected in people's care records. Risk assessments had been completed when a person was subject to restrictive interventions, such as bed rails.

We observed staff giving people choices and enabling them to make decisions. Where people were unable to advocate for themselves or had no representative that could advocate on their behalf, they were supported to access advocacy and related services, if required. An advocate is someone who can offer support for people who lack capacity to make specific important decisions.