Archived: Haythorne Place

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were respectful of people's privacy and treated people with dignity and respect. For example, staff knocked on doors before they entered bedrooms or toilet areas. The provider had an effective policy in place regarding privacy and dignity, which supported staff practice in this area.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make choices about their care and support where possible. Staff understood people’s individual needs well and how they wished to be supported day to day. Care staff had established positive relationships with the people they supported. A person told us, “No complaints here. I get my meds when I should, I’m independent and do everything myself. I have a routine.” Staff promoted people’s independence and encouraged them to do as much as possible for themselves.

People were supported to have choice and control and to make decisions about their care, treatment and wellbeing. There was a range of equipment, where needed, to support and maximise people’s independence. People were provided with tailored support to ensure they remained as independent as possible.

On the day of the site visit, an activities coordinator supported people with board games and seasonal activities. This activity was inclusive and there was a positive and upbeat atmosphere where people appeared to enjoy themselves. We observed friendly, caring interactions with lots of laughter used to provide encouragement and inclusion.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make choices about their care and support where possible. Staff understood people’s individual needs well and how they wished to be supported day to day. Care staff had established positive relationships with the people they supported. A person told us, “No complaints here. I get my meds when I should, I’m independent and do everything myself. I have a routine.” Staff promoted people’s independence and encouraged them to do as much as possible for themselves.

People were supported to have choice and control and to make decisions about their care, treatment and wellbeing. There was a range of equipment, where needed, to support and maximise people’s independence. People were provided with tailored support to ensure they remained as independent as possible.

On the day of the site visit, an activities coordinator supported people with board games and seasonal activities. This activity was inclusive and there was a positive and upbeat atmosphere where people appeared to enjoy themselves. We observed friendly, caring interactions with lots of laughter used to provide encouragement and inclusion.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff took time to get to know people which helped them build positive relationships. Staff knew people well enough to recognise when there was a change in their physical or mental health. Staff were aware of the need to contact various professionals so additional support could be sought.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they enjoyed working for the provider and felt supported.

We saw policies and procedures in place to ensure equality, diversity and inclusion was upheld. The provider told us they were fully committed to these principles and values and were a responsive service and were able to meet diverse needs.