Bupa Dental Care Hailsham

Updated 31 July 2025

We carried out this announced on-site inspection on 19 March 2026.

We found the practice had met all regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Bupa Dental Care Hailsham is part of Bupa, a dental group provider. The practice is in Hailsham and provides NHS and private dental care and treatment for adults and children.

The practice is located over 2 floors with 1 ground floor surgery. Patients are made aware of access arrangements upon contacting the practice. Car parking spaces, including dedicated parking for disabled people were available near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 13 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including the lead dental nurse, 2 dental nurses, 1 receptionist and the practice manager.

Updated 31 July 2025

Prior to the inspection, we asked the practice to encourage patients to share their views of the service with us. We also saw feedback the practice had received through patient satisfaction surveys and online reviews. Patient feedback provided a positive view of the dental team and the care they provide.

Comments included “amazing dentist, very kind and clear with what she’s doing”, “always very polite and patient”, “staff are professional and friendly, very helpful”.

Patientscommented positively about the standards of cleanliness and said appointments ran to time.Patients feedback that staff were caring and supportive and they would recommend the practice to friends and family.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.