The Triangle Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The registered manager had made improvements to service. There was a programme of audits which helped identify areas requiring improvement. The registered manager was compassionate and caring. Staff felt supported and able to speak up to raise issues or concerns.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Systems and processes were in place to evidence oversight of the service. There was a programme of audits and checks to identify areas for improvement. Action plans were in place to provide a framework and timescales for improvements to be made.

Staff told us they felt supported and the service was well managed. We received comments such as, "Things are much better since [registered manager] came," and "We are very well supported here, good support. The new manager has made a massive difference, this place is so much better now. I love it here." The registered manager said they received support from the provider as required to ensure their knowledge and skills were kept up to date and policies and procedures were effectively in place. The registered manager was approachable and transparent throughout the assessment process.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.