The Triangle Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centred care which respected their individual needs and wishes. People were treated as individuals and their views sought and listened to.

This service scored 57 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We observed staff supporting people in a person-centred way. Staff were kind and attentive to people and their needs. People and staff appeared to know each other well. People’s communication needs were detailed within their care plans. Staff had good awareness, skills and understanding of individual communication needs, they knew how to facilitate communication and when people were trying to tell them something

People's views were sought so the registered manager could provide care and support to their individual needs. People and their relatives were positive about the care they received. People told us, "The care I receive suits me fine, no complaints." and "[staff] are very attentive and quick to respond. Thank goodness for them I say." Relatives told us, "Our experience has been good. They have listened to [relative], about [person's] needs and wants, " and "They had a dog to visit residents the other day – staff make the place, all friendly."

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.