Wavertree Nursing and Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed warm interactions during our visit. During one activity, one staff member ensured no-one was left out by encouraging participation. Another staff member was observed adjusting a curtain to the exact instructions given to by the person in their room and another staff member was observed smiling and chatting to people whilst they carried out their duties. Staff were inclusive and explained the care they were providing.

People thought the staff were kind. People told us, “Everyone is nice to me”. Another person said, “The staff are lovely.” Nearly all relatives told us staff were kind, gentle and took their time. One relative said, “Staff know [person] very well and are super kind and compassionate.” Another relative told us, “Staff are lovely.” However, one relative told us, “One time [person] needed assistance, I approached a staff member, they raised their eyes - one still works here and does not let on to me.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff respected people’s choices and promoted independence wherever possible. One staff member told us, “I would ensure to follow their preferences and ask them what they want or need and support them to do tasks.”

The provider offered a variety of individual and group activities based on people’s interests. An activity timetable was in place, and the provider had an in-house hair salon. One person, who was not comfortable in a group setting, told us, “I like having one to one conversations with staff instead.”

Relatives confirmed their family member was able to decide what they would like to eat. One relative said, “[Person] seems to choose her food and what they wear.”

The manager described plans for a new cinema area, this was in progress and people were being consulted regarding their film choices to ensure all tastes were accommodated. People expressed their preferences of activities through regular resident committee meetings.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about, supported and promoted the wellbeing of their staff and enabled staff to always deliver person-centred care.

The manager was being proactive in embedding positive changes by having an open-door policy and told us, “I encourage staff to come to speak to me.”

Staff received regular supervisions and annual appraisal, providing opportunities to discuss workload, wellbeing, and professional development. One staff member told us, “Concerns would be listened to.” All staff confirmed they received adequate breaks. Staff gave mixed feedback. Some said they were happy in their role, however, one staff member stated, “Sometimes, I feel like a number.”