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Archived: Bluebird Care South Tyneside

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Inspection report

Date of Inspection: 19, 23 September 2013
Date of Publication: 26 October 2013
Inspection Report published 26 October 2013 PDF | 74.31 KB

Overview

Inspection carried out on 19, 23 September 2013

During a routine inspection

We visited the agency's office to look at records and talked to staff about how they provided safe and appropriate care to people.

People we spoke to were happy with the service they received from Bluebird Care South Tyneside. They said they had regular carers who they were happy with.

The people we spoke with all said they had been involved in planning their care and told us that they could contact the main office if they had any queries.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We found the provider had systems in place to assess and monitor the quality of the service. People told us they felt comfortable discussing any concerns they had with the manager or with staff, and most people told us their concerns were always acted upon.

We saw the agency checked every member of staff to make sure they were suitable to work with people.