Last updated 23 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6 July 2016 and was unannounced. This meant the provider did not know we would be visiting. On 7 and 8 July 2016 an adult social care inspector conducted telephone interviews with five people who used the service and two of their relatives. A further announced visit took place on 11 July 2016.

The inspection team was made up on one adult social care inspector.

Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about.

We also contacted the local authority safeguarding team to gain their views of the service provided.

During the inspection we looked at five care plans for people who used the service. We examined five staff records, including recruitment, supervision and training records. We also reviewed various records about how the service was managed.

We spoke with the director, registered manager, one co-ordinator, a supervisor and seven members of care staff.