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This service was previously registered at a different address - see old profile

Reports


Review carried out on 8 July 2021

During a monthly review of our data

We carried out a review of the data available to us about Katherine Harriet on 8 July 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Katherine Harriet, you can give feedback on this service.

Inspection carried out on 19 December 2019

During a routine inspection

About the service:

Katherine Harriet is a domiciliary care service that provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 80 people were using the service.

People’s experience of using this service and what we found

People and their relatives felt safe in the presence of staff. Staff understood their role in protecting people from harm and abuse. The risks associated with people’s individual care needs had been assessed, reviewed and plans were in place to manage these. People received a reliable and consistent service. Checks were carried out on prospective staff to ensure they were suitable to support people. People had the level of support needed to manage their medicines safely. Steps had been taken to protect people from the risk of infections. The provider monitored any accidents or incidents involving people who used the service to learn from these.

People’s individual needs and requirements were assessed before their care started and then kept under review. Staff received an effective induction and ongoing training and support to enable them to fulfil their roles. People had support to prepare meals and drinks where they needed this. Staff helped people seek prompt professional medical advice and treatment if they were unwell. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew the people they supported well and treated them with kindness and compassion. People and their relatives were encouraged to express their views on the care provided. Staff protected people’s privacy and dignity at all times.

People’s individualised care plans provided staff with clear guidance on their care needs and promoted a person-centred approach. People and their relatives were clear how to complain about the service. Staff worked with community health and social care professionals to ensure people’s end of life care needs were met.

The management team promoted person-centred care and open communication with people, their relatives, community professionals and staff. Staff felt well-supported and valued by an approachable management team. The provider carried out regular audits and checks on the quality and safety of people’s care.

Rating at last inspection

The last rating for this service was Good (published 4 April 2017).

Why we inspected

This was a planned inspection based upon the service’s registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 3 March 2017

During a routine inspection

This was an announced inspection carried out on the 03 March 2017.

Katherine Harriet Ltd is an agency that provides a domiciliary service to people living in their own home. At the time of the inspection, personal care was being delivered to 68 people living in the Herefordshire area.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service has not been previously inspected.

People told us they felt safe with how staff supported them in their home.

There were sufficient numbers of staff available to meet people's need safely. Staff were reliable, and would ring if they were delayed for calls.

Staff received training in how to protect people from harm and abuse. Staff knew how to recognise and report abuse to the provider.

The provider had assessed and managed the risks connected with people’s individual care and support needs. They organised their staffing requirements to be able to meet these needs.

Systems and procedures were in place that were designed to ensure people received their medicines safely.

Staff had the skills and knowledge needed to meet people’s individual care needs. They received effective induction and annual training with on-going support from the provider.

The provider understood and protected people’s rights under the Mental Capacity Act 2005.

People were supported to access healthcare from other professionals.

People received care and support that took into account their specific needs and preferences. People told us they were actively involved in the care they or their relative received.

The provider consistently delivered care that met their individual needs and preferences.

People were assisted to achieve their personal goals and aspirations. Staff were knowledgeable about the people they supported, which enabled them to provide a personalised and responsive service.

The provider had clear vision and values that were person-centred and that ensured people, including staff were at the heart of what they did.

The provider promoted an open and inclusive culture within the service. People and relatives told us communication with the provider was good, they felt listened to and that what they said mattered.

The provider worked with other agencies to ensure people were safe.

The provider monitored the quality of the service by a variety of methods including audits and feedback from people and their families. This information was used to make improvements.

There were innovative links with the local community.