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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 14 January 2020

About the service:

Katherine Harriet is a domiciliary care service that provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 80 people were using the service.

People’s experience of using this service and what we found

People and their relatives felt safe in the presence of staff. Staff understood their role in protecting people from harm and abuse. The risks associated with people’s individual care needs had been assessed, reviewed and plans were in place to manage these. People received a reliable and consistent service. Checks were carried out on prospective staff to ensure they were suitable to support people. People had the level of support needed to manage their medicines safely. Steps had been taken to protect people from the risk of infections. The provider monitored any accidents or incidents involving people who used the service to learn from these.

People’s individual needs and requirements were assessed before their care started and then kept under review. Staff received an effective induction and ongoing training and support to enable them to fulfil their roles. People had support to prepare meals and drinks where they needed this. Staff helped people seek prompt professional medical advice and treatment if they were unwell. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew the people they supported well and treated them with kindness and compassion. People and their relatives were encouraged to express their views on the care provided. Staff protected people’s privacy and dignity at all times.

People’s individualised care plans provided staff with clear guidance on their care needs and promoted a person-centred approach. People and their relatives were clear how to complain about the service. Staff worked with community health and social care professionals to ensure people’s end of life care needs were met.

The management team promoted person-centred care and open communication with people, their relatives, community professionals and staff. Staff felt well-supported and valued by an approachable management team. The provider carried out regular audits and checks on the quality and safety of people’s care.

Rating at last inspection

The last rating for this service was Good (published 4 April 2017).

Why we inspected

This was a planned inspection based upon the service’s registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 January 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 14 January 2020

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 14 January 2020

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 14 January 2020

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 14 January 2020

The service was well-led.

Details are in our Well-led findings below.