Park View Residential Home

Updated 27 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 19 November 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 27 January 2021

About the service

Park View is a residential care home which was providing personal care to 16 people living with a mental illness or dementia at the time of the inspection. The service is registered for up to 30 younger or older people.

The service comprises of four houses which are arranged into two sets of adjoining houses, Parkview and Parkside. Within each set of houses there are two communal lounges, a dining room and kitchen. There is access for people to mix freely between the two sets of houses, via a communal rear garden.

Since the last inspection the service’s five double bedrooms, had been converted into single bedrooms, each with an en-suite shower and been re-decorated. A further five bedrooms had an en-suite toilet. The service now accommodates up to 21 people and will be applying to amend their registration accordingly.

People’s experience of using this service and what we found

People were happy with the care provided and felt safe and well cared for. A person said, “Whatever I need I get it in here. I cannot ask for a better care.’’ Another person told us, “I’ve chosen this home because it’s well managed, maintained and with a good atmosphere.”

People were safeguarded from the risk of abuse. Staff understood what could constitute abuse and robust processes were in place to protect people. Staff identified, assessed and managed potential risks to people’s safety. Incidents were reviewed and any relevant actions taken to reduce the risk of repetition. People received their medicines safely from competent staff. There were sufficient numbers of competent staff to keep people safe and meet their needs. Processes and procedures were in place to protect people from the risk of acquiring an infection.

People’s needs were assessed and their care and treatment was delivered in accordance with current legislation and good practice guidance. People were supported by skilled and knowledgeable staff. Staff ensured people received plenty of food and drink which was suitable for their needs. Staff worked effectively both together within the service and with external teams to ensure they identified when people required a referral to external services and to share relevant information. The building was suitable for people’s needs. Processes were in place to monitor and promote people’s mental and physical health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff consistently treated people with kindness, respect and compassion. They understood when people required emotional support and ensured this was provided. Staff encouraged people to express their views and to be involved in all aspects of decisions about their care and support wherever possible. People’s privacy, dignity and independence were respected by staff and promoted.

People received personalised care from staff which took into account their wishes, needs and preferences. Staff supported people to participate in activities and to form social links, which reduced the risk of social isolation. Processes were in place to seek and respond to people’s complaints which were seen as an opportunity to make improvements in the service for people. Staff had the required skills to support people at the end of their lives.

The registered manager was experienced and promoted a positive, person centred culture, focused on achieving good outcomes for people. They understood their role and responsibilities and inspired staff to provide good quality care. The registered manager sought the views of people, staff and professionals and acted upon any feedback received. Processes were in place to evaluate the quality of the service provided and to drive improvements. The service worked collaboratively with external agencies to improve outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (29 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.