- Care home
Park View Residential Home
Assessment report published 6 October 2026
Contents
Ratings
Our view of the service
About the service
Park View Residential Home is a care home. There were 18 people using the service at the time of the assessment.
Who the service is for
This service supports both younger and older adults who have a mental health diagnosis or are living with dementia.
Key findings
We carried out this assessment on 3 and 4 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
The provider was in the process of having extensions built onto the 2 houses, which form the location. During this work, a reduced number of people were accommodated. The improvements being made included the installation of 2 lifts and additional wet rooms, which will improve accessibility for people with reduced mobility. New bedrooms with en-suites were being built and existing facilities including the garden, were being refurbished.
An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were supported by sufficient numbers of regular staff who had the required skills and knowledge to support people. There were robust processes to identify and support people at risk from abuse. Staff managed risks to people in the least restrictive way. Staff understood how best to work with people and support them. Staff told us, “We talk to people about their care plans and risk assessments. We sit and do them with the person and look at the mental health side.” Where people were identified as at significant risk of harm, staff took relevant actions and worked alongside partner agencies. Incidents and learning reviews were completed and findings were shared with staff. There were systems to ensure the environment and equipment were safe. The provider had taken actions to manage the risks associated with the building works and reacted quickly when any unforeseen issues arose. People’s medicines were managed safely. Where people were prescribed high risk medicines, risk assessments and control measures were in place.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives. Staff had completed relevant training and understood when DoLS applications were required. They sought people’s consent for their care and ensured people had access to advocacy services where needed.
People’s care needs were assessed and the planning of their care and support reflected their identified needs and protected characteristics. Staff provided people with information and support to enable them to remain as mentally and physically well as possible. People’s outcomes from their care were monitored as part of regular reviews of their care. Staff recognised outcomes looked different for everyone and whilst some people planned to move onto greater independence, for other people their outcomes were smaller but significant to them. Staff said, “When you look back at the little things you have done with people you see what they have achieved.” There was not an activities person in post at the time of the inspection. In the interim staff provided people with internal activities and there were external entertainers.
Staff were kind and caring to people, they were concerned about people's comfort and welfare. Staff were compassionate and responsive when supporting a person who was unwell. They used relevant tools to monitor the person, whilst advocating for them and ensuring their welfare and providing them with regular reassurance.
Staff understood each person and how their diagnosis impacted them and used this knowledge to work effectively with them. Staff explained how they worked with people to understand the risks of refusing aspects of their personal care and how they tailored their interventions to the person to engage them. Staff told us they were provided with good mental health training and said there was enough information to enable them to provide person centred care. Staff also undertook training in equality and diversity, dementia awareness and learning disability and autism.
The registered manager had created a positive, compassionate, listening culture that promoted trust and understanding between people and the staff who supported them. They were hands on in their approach and actively involved in the day-to-day running of the service. There was a governance schedule to provide management oversight and quality assurance across a range of aspects of the service. When any gaps were identified, swift action was taken. There was a focus on continuous learning and improvement. The registered manager kept their own knowledge up to date and staff were encouraged to learn and develop themselves professionally. The registered manager also provided social care students from the local college with work placements. This provided them with opportunities to both work with and learn about people’s support needs and life experiences.
People's experience of this service
People provided positive feedback about the service. They told us, “There is a really nice culture,” “It is a sociable home,” and “Staff know people very well and work well as a team.” They felt staff were approachable and said the registered manager sat down and talked to them and “gets things sorted.”
People all felt staff were kind and caring. They said, “Staff are really special. I can't believe how well we are treated” and “Staff treat me with respect. Staff know I get bad days and know how to respond.” We saw staff were observant of people’s moods, they knew people and recognised if they were not well. Staff were aware of the signs people might be mentally or physically unwell and took appropriate action.
Staff treated people respectfully and upheld their dignity. They provided people with choices about their care and how they spent their time.
People told us they were coping with the building works and said they had been fully involved in both decisions about the refurbishment of the communal areas and about their preferences for the decoration and furnishing of their bedrooms.
People told us staff assessed their care needs and risks with them before they moved in, they then discussed their care plan with them, which they were asked to sign and given a copy of, if they wished.
People said they felt safe with the support of staff. Safeguarding and fire drills were discussed with people at the monthly resident’s meeting. People were consulted about how they wanted risks to them to be managed. A person said, “Staff help manage any situations.” People told us the registered manager took care to ensure they recruited the right staff for the home. People met applicants during the recruitment process.
Staff were provided with information about people’s diagnosis and their history, including, their family, work and education. Staff then tailored activities around people’s interests and preferences. A person told us how their engagement in activities was, “Rebuilding their confidence.”
Some people had a diagnosis of mild learning disability or autism in addition to their mental health diagnosis; they enjoyed full and active lives. People’s care plans provided staff with guidance about any support people required, including with their communication needs.
People told us staff supported their independence, both in the home and the community. A person said, “You can make your own tea. I make my breakfast as most of us can” and another person said, “A lot of people like to go to bed early, but I go when I am ready.” People also told us they went out independently; to visit the shops and go for walks, we saw people went out often. They went to see their loved ones as they wished, who also visited them.
People told us the cook consulted them about their meal options. Feedback included, “Meals are lovely” and “There is always plenty to eat and drink.” People were provided with a diet which met their requirements. We saw staff ensured people were seated safely when eating.