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The provider of this service changed - see old profile


Inspection carried out on 3 January 2020

During a routine inspection

About the service

Drayton Road is a residential care home providing personal and support for up to three people with learning and physical disabilities. At the time of the inspection three people lived at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were cared for by staff who routinely demonstrated kindness and compassion. Comments about staff included “Loving carers”, “They [Staff] provide genuine, loving care” and “I am very happy, I have been very impressed with the level of care and professionalism.”

People were supported by staff who had been recruited safely, received support and ongoing training to ensure they had the right skills and attributes to provide safe care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.

People were supported to engage in activities of their choice, one person was supported to go swimming, other people enjoyed attending local coffee mornings.

Relatives and staff told us the service was well-led. Comments included “I cannot fault them”, “I am very impressed by the level of care and professionalism” and I could not speak highly enough of them.”

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 02 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 4 April 2017

During a routine inspection

This inspection took place on the 4 and 5 April 2017 and was unannounced. This is the first inspection carried out at the service since the provider transferred to a new provider and their registration with the Care Quality Commission was completed in October 2016. The service provides accommodation and care for three adults with learning and or physical and sensory disabilities.

The home had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was found to be safe. People’s medicines were stored and administered in a safe way. Risks assessments had been completed and plans to minimise these risks were in place. There were sufficient staff in place to provide care that met people’s individual’s needs. Staff were recruited in a safe way, by completing previous employment checks and ensuring candidates were safe to work with people. Staff knew how to identify signs of abuse and what action was required.

Staff received support to carry out their role, through induction, training, supervision and appraisals. Competency checks were carried out for staff administering medicines. Staff meetings facilitated staff discussions on how the service to people could be improved.

Staff understood The Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). Where restrictions were in place to safeguard people, applications had been made to the local authority.

Staff were caring, kind and considerate. They respected people and their wishes. They knew people well and were able to understand people’s communication skills. Where people required support with their meals this was provided in line with professional advice. People had access to health professionals to assist them to maintain good health.

We observed positive interaction between staff and people. Relatives described staff as “Fantastic” “Patient” and “Caring.” Staff demonstrated a passion for the care they provided. We saw people’s privacy, dignity and independence were respected.

Care plans were in place to guide staff in how to care for people. These were detailed but some needed old information removing from them. This was in progress. Families reported they had contact with staff and the registered manager when needed and on regular visits. Relatives told us people were happy living in the home and their needs were met. People were supported to participate in activities both in the community and in the home. No complaints had been made since the service had changed provider.

From our observations and feedback from staff and relatives we found the service to be well managed. Staff were clear about their role and their responsibilities. They were working in line with the provider’s values. Audits of the service were completed and improvements where needed were planned.