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Inspection Summary


Overall summary & rating

Good

Updated 5 February 2020

About the service

Drayton Road is a residential care home providing personal and support for up to three people with learning and physical disabilities. At the time of the inspection three people lived at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were cared for by staff who routinely demonstrated kindness and compassion. Comments about staff included “Loving carers”, “They [Staff] provide genuine, loving care” and “I am very happy, I have been very impressed with the level of care and professionalism.”

People were supported by staff who had been recruited safely, received support and ongoing training to ensure they had the right skills and attributes to provide safe care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.

People were supported to engage in activities of their choice, one person was supported to go swimming, other people enjoyed attending local coffee mornings.

Relatives and staff told us the service was well-led. Comments included “I cannot fault them”, “I am very impressed by the level of care and professionalism” and I could not speak highly enough of them.”

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 02 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 5 February 2020

The service was well-led.

Details are in our well-Led findings below