We carried out a review of the data available to us about Priory Supported Living Hull & East Riding on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Priory Supported Living Hull & East Riding, you can give feedback on this service.
At our last inspection, we rated the service as good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
People were supported by suitably qualified and skilled staff to meet their needs. Staff received regular training and supervision to support them in their role. Staff felt supported by management and there were systems in place to ensure communication between one another. No new staff had been employed since the last inspection, however we saw that the two current staff had received appropriate recruitment checks before starting employment to ensure they were appropriate for the role.
Staff supported people to manage their medication safely and encouraged independence with this.
Staff supported people to maintain their physical and mental health needs, and involved health professionals when required. People were encouraged with activities of daily living such as shopping and meal preparation to enable them to maintain a healthy diet.
Staff had received safeguarding training and were aware of how to recognise and respond to risk. Individualised risk assessments were in place and people were supported with positive risk-taking in order to maintain their independence, choice and control.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to make their own decisions and consent was gained before care or support was provided.
Staff were caring and understood the importance of confidentiality and respected people’s privacy. People were supported to be independent and were treated with respect. People were involved in care planning and attended regular reviews of their care.
No complaints had been received since the last inspection but systems were in place for responding to these if they were received. Systems were in place to assess, monitor and improve the quality and safety of the service. The service worked in partnership with other professionals and services when accessing support for people who lived there.
The registered manager was aware of their responsibility to inform CQC of notifiable incidents and these were sent appropriately.
Further information is in the detailed findings below.
Kingfisher is registered to provide supported living for up to five adults with mental health needs. The service offers support to enable people to make the transition from rehabilitation placements to full independent living and social inclusion. The staff office is located within the housing complex where people who use the service live as tenants. There is a small area for parking at the front of the building. At the time of the inspection, the service was providing support to five people.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We undertook this unannounced inspection on the 22 October 2015.
We found staff were recruited safely and there was sufficient staff to support people. Staff were on duty from 11am to 8pm and people spoken with felt this was sufficient to meet their needs.
Staff received training in how to safeguard people from the risk of harm and abuse. They knew what to do if they had concerns. There were policies and procedures available to guide them.
People had assessments of their needs which included any potential risks to their safety. Staff had read the risk assessments and knew the steps to take to minimise risk.
We found staff had a caring and professional approach and found ways to promote people’s independence, privacy and dignity. Staff provided information to people and included them in decisions about their support and care.
People had their needs assessed and support was provided in a person-centred way. They were supported to maintain their physical and mental health needs.
We found staff encouraged and supported people to have a healthy diet and lifestyle but recognised that as all the people who used the service had capacity, this was their choice.
Staff had received training in legislation such as the Mental Capacity Act 2005, Deprivation of Liberty Safeguards and the Mental Health Act 1983. They were aware of the need to gain consent when delivering care and support and what to do if people lacked capacity to agree to it.
We found staff supported people with activities of daily living including access to community facilities and keeping in touch in family and friends.
Staff received a range of training, supervision and support. This included training considered essential by the registered provider and also specific training to meet the needs of people they supported.
We found staff had made links with other agencies to ensure information was exchanged appropriately.
We found there was a quality assurance system which consisted of audits to check progress and meetings to obtain people’s views. People confirmed they were listened to and could make suggestions.
There was a complaints process and information provided to people who used the service and staff in how to raise concerns directly with senior managers.
We saw from looking at documentation people were able to make decisions about their day to day lives. We also saw that people who used the service had their needs assessed by the service prior to a placement being offered.
We spoke with health and social care professionals who told us they had regular contact with the service.
We saw that people received health care support and visited their GP and other healthcare professionals regularly. Records showed us that health and social care professionals were able to visit the people they supported.
Records showed us the staff were able to undertake relevant training and this included person centred thinking and mental health awareness.
There was a complaints procedure which was presented in an easy read format. People were given information about the service and this included how to complain. We saw that complaints were listened to and acted upon.
People told us that they were happy with the service they received and that the staff were supportive. Some comments included; 'I am really happy here. If there any problems they get sorted out" and "The staff are brilliant and the support is there whenever I need it."
People told us they could visit their GP and other healthcare professionals such as their community psychiatric nurse or consultant psychiatrist when they needed to.
People told us they were consulted about their care and everyday life. They also confirmed that complaints were listened to and acted upon.