- Homecare service
Priory Supported Living Hull & East Riding
Report from 22 July 2025 assessment
Contents
Ratings
Our view of the service
We conducted on-site assessment activity on 27 July 2025 and 4 August 2025. Priory Supported Living Hull East Riding provides personal care to people with mental health needs, physical disabilities and people with a learning disability and/or autistic people. People were supported within supported living properties. At the time of our assessment, the service was providing support to 25 people, but not all these people received the regulated activity personal care.
The provider’s registration also included a domiciliary care service from the same location, but no one was receiving support from this aspect of the service at the time of this assessment. Therefore, we only conducted an assessment of the supported living service, and this report relates to the supported living service assessment.
The service provided safe, effective care which met people’s needs and preferences. Systems were in place to ensure staff were appropriately recruited, trained and supported. People’s needs were assessed and detailed support plans were developed to ensure staff had sufficient information about how to meet people’s needs. Appropriate medication systems were in place, but aspects of practice and recording needed some improvement to ensure consistency of best practice; the provider was working to address this. Staff worked in accordance with the Mental Capacity Act and respected people’s choices and decisions. Staff worked with people to understand and manage risks relating to their care. Effective systems and processes were in place to monitor the quality of the service. Staff were motivated and felt well supported by the management team.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Some of the supported living properties were on the same site and were larger than considered best practice. However, potential risks relating to this were mitigated due to each person having a tenancy in their own individual flat, and receiving a personalised package of support, tailored to their needs. Services were located within a residential area and people were active members of the local community.
People's experience of this service
People received very person-centred care from staff who were kind and respectful. One person told us how happy they were since moving into their flat and being supported by the service. They described positive outcomes they had achieved and goals they were working towards. They told us, “I love it here”. People received coordinated care, because staff worked alongside other health and social care professionals to meet people’s needs. We received positive feedback from visiting professionals and most relatives. One person felt not all staff understood their communication needs or responded to them in a timely way. The provider told us how they would work with the person and staff to address this. People were asked their views about the service they received and were encouraged to make suggestions. The provider used feedback to continually improve the service.