Priory Supported Living Hull & East Riding

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The provider spent time working with people using the service, other professionals and relatives, where appropriate, to get to know people and understand their needs before they moved into their supported living tenancy. Comprehensive support plans were developed, based on people’s needs and preferences. These support plans were regularly reviewed, including in response to incidents or changes in people’s needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider discussed and used appropriate tools to assess and monitor the service and people’s care. This included standards related to supported living services for people with a learning disability and autistic people, such as the REACH standards. They also used tools to monitor specific areas, including nutrition and hydration. People received appropriate support with their nutritional needs, and staff had good knowledge of people’s dietary requirements.

The provider worked well across teams and services to support people. They made sure information was shared appropriately when people moved between different services. The staff team were organised and communicated well together. They had daily handover meetings to ensure support was co-ordinated and information shared about any appointments or arrangements for the day. One staff member also told us, “There is good communication. You can ask anything you need to and there are team meetings.” A visiting professional also commented, “They were fabulous to work with… I'm kept informed about anything significant” and, “I'm asked for any suggestions, and anything I suggest is acted on.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people to attend health appointments, where needed. Staff also followed guidance given by health professionals, to help people manage any physical and/or mental health needs. Detailed support plans were in place, relating to any specific conditions such as diabetes and epilepsy. One visiting professional told us, “[Person using service] was very reluctant to engage with health appointments, but the staff have worked really well to support them to engage in these, and to engage with the GP.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff worked with people to identify any goals or outcomes they wished to achieve. These were recorded in their support plans, using an ‘outcomes star’. We discussed that records could be clearer about what specific actions were being taken towards meeting these goals. The provider advised they were reviewing the format to consider how progress and actions could be viewed more easily. Staff, relatives and visiting professionals gave positive examples of improved outcomes people had achieved since being supported by the service. One person told us about recent improvements in their health and wellbeing, and said, “I'm feeling better since living here.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s capacity to consent to decisions about their care was considered and assessed where appropriate. Information about this was recorded in their support plan. People had access to advocacy services, should they need independent support to express their views or make informed decisions. People’s rights were respected, and people were at the forefront of decisions about their care. We observed staff sought people’s consent before providing them with support. One person told us, “I can do what I like and they listen to what I want.”