Grange Court Residential Home

Updated 25 March 2026

Dates of assessment were from 7 April 2026 to 1 May 2026, and we visited the service on 7 and 9 April 2026. Grange Court Care Home is a 30 bedded residential care home supporting older people, some of whom may be living with dementia. At the time of the assessment there were 26 people living in the service. We carried out this assessment because of the length of time since we last assessed the service.
People received safe, effective, compassionate and high-quality care from a service where staff knew them well and treated them with dignity, kindness and respect. People were supported to have choice and control over their daily lives, to maintain relationships and continue accessing meaningful activities both within the home and in the community. Staff consistently demonstrated a deep understanding of people as individuals and went beyond their expected roles to provide highly personalised, responsive care that promoted people’s wellbeing, emotional comfort and sense of belonging.
Staff worked effectively with a wide range of health and social care professionals to ensure care was coordinated and responsive to people’s changing needs. This included strong clinical oversight, use of evidence-based tools and a proactive approach to improving outcomes, such as supporting people’s nutrition and reducing avoidable health risks.
Care was highly personalised, with people and their relatives involved in decisions about care, treatment and future planning. The service supported people to live fulfilling lives and maintain independence, including participation in community events and activities important to them.
Leadership within the service was visible and supportive, with systems in place to monitor quality and drive improvement. Strong partnership working and a commitment to learning supported continued development of the service.
However, some areas for improvement were identified, including ensuring staff consistently experienced equality and support, and strengthening oversight in some aspects of governance. Despite this, the service maintained a clear focus on delivering safe, person-centred care and improving the experience and outcomes for people.
 

Updated 25 March 2026

Feedback about the service was overwhelmingly positive from people and relatives.
People shared very positive experiences of living at the service, describing it as a safe, caring and supportive place where staff knew them well. One person said, “They really help me feel safe, it is just like my home,” and a relative told us, “I know they are safe here - it helps me sleep at night.”
Staff were consistently described as kind, attentive and responsive. We observed warm, respectful interactions and people told us, “They are very kind and caring, we all care for each other,” and “They are always here to help me even when they are busy.”
People felt supported to live their lives how they chose, with 1 person saying, “I can go to bed whenever I want, nobody makes me do anything,” and another explaining, “I can have anything I want here, I only have to ask.” Activities were meaningful and personalised, and people were encouraged to stay engaged and connected.
Relatives praised the team’s responsiveness, particularly during the admission process, with 1 stating, “Nothing is a problem, I feel so relieved that [name of relative] are here.”
Feedback was highly positive, and people consistently told us they felt very well cared for, comfortable and supported, with one describing the service as “like family, everybody being looked after.”