Updated
30 October 2025
Date of on-site assessment, 16 July 2025.
The Haynes Clinic is a residential substance misuse service, which opened in 2009. The service provides residential rehabilitation, detoxification, and a holistic therapy approach to addiction, that includes supporting people to access the 12-Step principles of Narcotics Anonymous and Alcoholics Anonymous. People engage in 1 to 1 therapy, family relationship groups and group therapy sessions. All people self-refer and are privately funded. The Haynes Clinic includes a therapy unit known as ‘the clinic’ and 3 residential houses. The clinic provides treatment for up to 18 people. People engaged in a therapy programme held at the clinic in Chicksands, Monday to Friday between the hours of 9am to 5pm. At all other times, including weekends, the people reside in 1 of the houses completing written exercises as part of their programme, attending groups in the community, maintaining relationships with family and having personal time to themselves. The houses run as small therapeutic communities with all people and staff sharing the household duties. At the time of inspection, the service had a registered manager and a nominated individual.
The Haynes Clinic is registered with the Care Quality Commission to provide:
Treatment of disease, disorder or injury.
Accommodation for persons who require treatment for substance misuse.
We carried out this responsive inspection due to receiving information of concern. We assessed 33 quality statements across Safe, Effective, Caring, Responsive and Well-led key questions.
We previously inspected The Haynes Clinic in January 2023 and rated it as good overall. Good for Effective, Caring, Responsive and Well-led and Requires Improvement for Safe.
At the last inspection we found 4 breaches in regulations. Regulation 10 (Dignity and respect), 12 (Safe care and treatment), 16 (Receiving and acting on complaints) and 17 (Good governance.
At this inspection we rated the service as Inadequate. We found 3 breaches of the regulations. We have taken action in response to these breaches of regulation. We issued the provider with a warning notice for:
Regulation 9 (Person centred care)
Regulation 12 (Safe care and treatment)
Regulation 17 (Good Governance)
You can find more details of our concerns in the report.
Residential substance misuse services
Updated
4 August 2025
Date of on-site assessment, 16 July 2025.
The Haynes Clinic is a residential substance misuse service, which opened in 2009. The service provides residential rehabilitation, detoxification, and a holistic therapy approach to addiction, that includes supporting people to access the 12-Step principles of Narcotics Anonymous and Alcoholics Anonymous. People engage in 1 to 1 therapy, family relationship groups and group therapy sessions. All people self-refer and are privately funded. The Haynes Clinic includes a therapy unit known as ‘the clinic’ and 3 residential houses. The clinic provides treatment for up to 18 people. People engaged in a therapy programme held at the clinic in Chicksands, Monday to Friday between the hours of 9am to 5pm. At all other times, including weekends, the people reside in 1 of the houses completing written exercises as part of their programme, attending groups in the community, maintaining relationships with family and having personal time to themselves. The houses run as small therapeutic communities with all people and staff sharing the household duties. At the time of inspection, the service had a registered manager and a nominated individual.
The Haynes Clinic is registered with the Care Quality Commission to provide:
Treatment of disease, disorder or injury.
Accommodation for persons who require treatment for substance misuse.
We carried out this responsive inspection due to receiving information of concern. We assessed 33 quality statements across Safe, Effective, Caring, Responsive and Well-led key questions.
We previously inspected The Haynes Clinic in January 2023 and rated it as good overall. Good for Effective, Caring, Responsive and Well-led and Requires Improvement for Safe.
At the last inspection we found 4 breaches in regulations. Regulation 10 (Dignity and respect), 12 (Safe care and treatment), 16 (Receiving and acting on complaints) and 17 (Good governance.
At this inspection we rated the service as Inadequate. We found 3 breaches of the regulations. We have taken action in response to these breaches of regulation. We issued the provider with a warning notice for:
Regulation 9 (Person centred care)
Regulation 12 (Safe care and treatment)
Regulation 17 (Good Governance)
You can find more details of our concerns in the report.
Substance misuse services
Updated
29 September 2021
The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice.
• The team had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.
However:
• Blood pressure and temperature monitoring for one client on a detox regime was not present within their file. This was not in line with The National Institute for Health and Care Excellence guidance which states close monitoring and review is needed.
• The provider’s accommodation was mixed sex. Bathrooms were not designated for males or females and sleeping areas were not separated for males and females.
• The client’s kitchen area at the clinic where clients could make hot drinks was unclean