- Residential substance misuse service
The Haynes Clinic Limited Also known as Chicksands
Report from 4 August 2025 assessment
Contents
Ratings - Residential substance misuse services
Our view of the service
Date of on-site assessment, 16 July 2025.
The Haynes Clinic is a residential substance misuse service, which opened in 2009. The service provides residential rehabilitation, detoxification, and a holistic therapy approach to addiction, that includes supporting people to access the 12-Step principles of Narcotics Anonymous and Alcoholics Anonymous. People engage in 1 to 1 therapy, family relationship groups and group therapy sessions. All people self-refer and are privately funded. The Haynes Clinic includes a therapy unit known as ‘the clinic’ and 3 residential houses. The clinic provides treatment for up to 18 people. People engaged in a therapy programme held at the clinic in Chicksands, Monday to Friday between the hours of 9am to 5pm. At all other times, including weekends, the people reside in 1 of the houses completing written exercises as part of their programme, attending groups in the community, maintaining relationships with family and having personal time to themselves. The houses run as small therapeutic communities with all people and staff sharing the household duties. At the time of inspection, the service had a registered manager and a nominated individual.
The Haynes Clinic is registered with the Care Quality Commission to provide:
Treatment of disease, disorder or injury.
Accommodation for persons who require treatment for substance misuse.
We carried out this responsive inspection due to receiving information of concern. We assessed 33 quality statements across Safe, Effective, Caring, Responsive and Well-led key questions.
We previously inspected The Haynes Clinic in January 2023 and rated it as good overall. Good for Effective, Caring, Responsive and Well-led and Requires Improvement for Safe.
At the last inspection we found 4 breaches in regulations. Regulation 10 (Dignity and respect), 12 (Safe care and treatment), 16 (Receiving and acting on complaints) and 17 (Good governance.
At this inspection we rated the service as Inadequate. We found 3 breaches of the regulations. We have taken action in response to these breaches of regulation. We issued the provider with a warning notice for:
Regulation 9 (Person centred care)
Regulation 12 (Safe care and treatment)
Regulation 17 (Good Governance)
You can find more details of our concerns in the report.
People's experience of this service
We spoke with 5 people. People’s feedback was overall mostly positive.
People told us:
They felt safe.
The houses were clean, comfortable and well-kept.
Staff and managers were visible and approachable.
Staff were respectful and polite.
They knew how to raise concerns and would feel comfortable doing so, if needed.
However,
People told us they could buy cigarettes on the premises.
One person had experienced a member of staff being disrespectful towards them in front of others.
They did not have access to call alarms and told us they would “have to shout” if they needed a staff member to help them.