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Archived: Willow Park Care Home Good


Inspection carried out on 10 January 2018

During a routine inspection

Willow Park Care Home is registered to provide accommodation for persons who require nursing or personal care, diagnostic and screening procedures and treatment of disease, disorder or injury for up to 64 people. The purpose built home is divided over three floors with residential, dementia and nursing care on separate floors. There are dining rooms and lounges on each floor. The home has a café and bar area for people who use the service and their relatives.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Staff had regular opportunities to update their skills and professional development. Staff demonstrated an understanding of the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Care records contained clear information covering all aspects of people's individualised care and support and staff had a caring approach to working with the people who used the service. However on two people’s care records some information had not been updated this was due to them to be completed the same night. The registered manager and deputy completed these on the same day of inspection.

Staff were confident in supporting people with medicines and knew people well.

There was a clear management structure and staff clearly understood their roles and responsibilities. There was an open and transparent culture in which staff felt valued and able to approach the registered manager. Staff told us they felt valued and enjoyed their job.

Further information is in the detailed findings below.

Inspection carried out on 15 May 2015

During a routine inspection

The inspection took place on 15 May 2015 and was unannounced. At our last inspection in May 2013 there were no identified breaches of legal requirements.

Willow Park Care Home is registered to provide accommodation for persons who require nursing or personal care, diagnostic and screening procedures and treatment of disease, disorder or injury for up to 64 people. The purpose built home is divided over three floors with residential, dementia and nursing care on separate floors. There were 59 people living at Willow Park on the day of our inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at Willow Park Care Home. Staff had received training in safeguarding vulnerable adults. They were knowledgeable about how to recognise abuse and what to do if they witnessed abuse happening.

When we looked at how staff managed medicines, we found practices were safe and medicines were administered by staff who were trained to do so.

There was a system in place to ensure all new staff received an induction and training to ensure they had the skills to perform in their role.

The registered manager and the staff we spoke with had a good knowledge about the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. However, although people may have been deprived of their liberty, no one had been referred for an authorisation. The Care Quality Commission (CQC) monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. The Deprivation of Liberty Safeguards (DoLS) is part of the Mental Capacity Act (MCA) 2005. They aim to make sure that people in care homes, hospitals and supported living are looked after in a way that does not inappropriately restrict their freedom. This was a breach of regulation 13 (5) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Staff had received training and an appraisal to enable them to acquire skills to support the peoplewho lived at the home. Not all staff supervisions were up to date.

Staff were caring and had a detailed understanding of the people they supported. They encouraged people to remain as independent as possible whilst they lived at Willow Park Care Home.

Staff treated people with dignity and respect and ensured their privacy was respected at all times. People’s choices were respected and they were able to get up and go to bed at a time that suited them. Care and support was planned and reviewed as necessary.

There was an activities coordinator who supported people to undertake meaningful occupation during the day.

Staff were supported in their role by the registered manager. Staff told us they thought the home was well led and the culture of the home was good. The home undertook regular audits to assess the quality of the service they provided. The home actively sought the views of the people who lived there and their relatives and acted on the results of the surveys to continually improve the home for the people who lived there.

Inspection carried out on 14 May 2013

During a routine inspection

Some people living at the home had complex needs and required dementia care and were not always able to tell us about their views and experiences. To help us understand people’s experience we used a ‘Short Observational Framework for Inspection’ (SOFI) to observe the way people were cared for.

We spoke with five people who used the service and four relatives. All the people we spoke with told us the home was clean and tidy. People made the following comments about the staff:

“They’re ok.”

“They’re very good lasses. They can’t do enough.”

“Some are nice. Some are not.”

We looked at six care records and saw each person had care plans and risk assessments which covered their needs.

We saw people had access to drinks throughout the day and were provided with a choice of suitable and nutritious food. We saw the food was well presented and appetising.

We found the provider had appropriate infection control audits in place which looked at areas such as cleaning and mattresses. There were effective systems in place to reduce the risk and spread of infection.

We looked at how new staff were recruited and this included a review of four staff records. We found there were effective recruitment and selection processes in place and that appropriate checks were undertaken before staff began work.

The provider had a complaints policy in place. The people and relatives we spoke with knew how to make a complaint.

Inspection carried out on 3 July 2012

During a routine inspection

We spoke with four people who lived at the home. They told us the staff were good and felt they were able to say how they wanted to be cared for. One person said; “I’m looked after here.” Another person told us; “The staff are helpful.”

People said they were “looked after and safe” at Willow Park. People told us they would speak to staff or the manager if they wanted to make a comment about the home.

We spoke with four relatives. One relative said the home had involved them in her mother’s care. She said; “I feel listened to.” The relatives we spoke with commented that the care provided at the home was good. One relative told us; “Staff can’t do enough for my mum.” Another relative said; “It’s like coming home.” One relative commented; “The staff are wonderful.” The relatives we spoke with said they felt able to speak to staff if they had any issues.