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Archived: Willow Park Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 27 February 2018

Willow Park Care Home is registered to provide accommodation for persons who require nursing or personal care, diagnostic and screening procedures and treatment of disease, disorder or injury for up to 64 people. The purpose built home is divided over three floors with residential, dementia and nursing care on separate floors. There are dining rooms and lounges on each floor. The home has a café and bar area for people who use the service and their relatives.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Staff had regular opportunities to update their skills and professional development. Staff demonstrated an understanding of the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Care records contained clear information covering all aspects of people's individualised care and support and staff had a caring approach to working with the people who used the service. However on two people’s care records some information had not been updated this was due to them to be completed the same night. The registered manager and deputy completed these on the same day of inspection.

Staff were confident in supporting people with medicines and knew people well.

There was a clear management structure and staff clearly understood their roles and responsibilities. There was an open and transparent culture in which staff felt valued and able to approach the registered manager. Staff told us they felt valued and enjoyed their job.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 27 February 2018

The service remains Good.

Effective

Good

Updated 27 February 2018

The service has improved to Good.

Caring

Good

Updated 27 February 2018

The service remains Good.

Responsive

Good

Updated 27 February 2018

The service remains Good.

Well-led

Good

Updated 27 February 2018

The service remains Good.