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Reports


Inspection carried out on 16 May 2017

During a routine inspection

This inspection took place on the 16 May 2017 and was unannounced.

Kingswood House provides accommodation for older people requiring support with their personal care. The service can accommodate up to 24 people. At the time of our inspection there were 20 people living at the home.

At the last inspection, in April 2015, the service was rated Good. At this inspection we found that the service remained overall Good but that the provider needed to ensure that there was always sufficient enough staff to safely meet people’s changing needs.

Staff were appropriately recruited and people were protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision, training and ongoing professional development that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People developed positive relationships with the staff who were caring and treated people with respect, kindness and courtesy. People had detailed personalised care plans in place which enabled staff to provide consistent care and support in line with people’s personal preferences.

People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.

The service had a positive ethos and an open culture. The provider and registered manager were visible, actively looking at ways to improve the service. There were effective quality assurance systems and audits in place; action was taken to address any shortfalls.

Inspection carried out on 11 August 2015

During an inspection to make sure that the improvements required had been made

We carried out an unannounced comprehensive inspection of this service on 16 April 2015. A breach of legal requirements was found.

After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements and ensure people’s liberty was not deprived without proper authorisation.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met the legal requirements.

This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Kingswood House on our website at www.cqc.org.uk.

During this inspection on 11 August 2015, we found that improvements had been made. Appropriate arrangements were now in place to identify potential areas where someone’s liberty might be at risk of being deprived. Applications had also been made, as is legally required; to seek authorisation to restrict some people’s liberty in order to protect them and keep them safe.

Inspection carried out on 16 April 2015

During a routine inspection

This inspection took place on the 16 May 2017 and was unannounced.

Kingswood House provides accommodation for older people requiring support with their personal care. The service can accommodate up to 24 people. At the time of our inspection there were 20 people living at the home.

At the last inspection, in April 2015, the service was rated Good. At this inspection we found that the service remained overall Good but that the provider needed to ensure that there was always sufficient enough staff to safely meet people’s changing needs.

Staff were appropriately recruited and people were protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision, training and ongoing professional development that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People developed positive relationships with the staff who were caring and treated people with respect, kindness and courtesy. People had detailed personalised care plans in place which enabled staff to provide consistent care and support in line with people’s personal preferences.

People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.

The service had a positive ethos and an open culture. The provider and registered manager were visible, actively looking at ways to improve the service. There were effective quality assurance systems and audits in place; action was taken to address any shortfalls.

Inspection carried out on 25 September 2013

During a routine inspection

We spoke with four people about the service they received. They told us that they were happy with their care. One person told us “Staff are marvellous, I cannot fault them”; Another person told us “It’s very homely here”; and another person commented “we are well fed here”.

We spoke with three members of staff. All had a good knowledge of people’s needs and preferences. One staff member explained that there were very few changes to the staff team explaining that people “know who is helping them get up each morning.”

We saw that medicines were stored securely but the temperatures of the medication storage were not being monitored to ensure medication was stored within the recommended range.

We saw that new staff had induction programme followed by on on-going training to ensure that they had the skills and knowledge to support and care people living in the home.

Inspection carried out on 26 September 2012

During an inspection to make sure that the improvements required had been made

When we visited on 4 May 2012 we spoke with four people about the service they receive. They were happy with their care. One person told us that the staff were " helpful and friendly." We spoke with two relatives of someone living in the home. They spoke highly of the care. One relative told us people were "extremely well looked after." One of the relatives told us she "wish(ed) there were more staff" as staff had limited time to sit and talk with people.

Inspection carried out on 4 May 2012

During a routine inspection

We spoke with four people about the service they receive. They were happy with their support. One person told us that the staff were “ helpful and friendly.” We spoke with two relatives of someone living in the home. They spoke highly of the care. One relative told us people were “extremely well looked after.” One of the relatives told us she “wish(ed) there were more staff” as staff had limited time to sit and talk with people.