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Inspection Summary


Overall summary & rating

Good

Updated 23 June 2017

This inspection took place on the 16 May 2017 and was unannounced.

Kingswood House provides accommodation for older people requiring support with their personal care. The service can accommodate up to 24 people. At the time of our inspection there were 20 people living at the home.

At the last inspection, in April 2015, the service was rated Good. At this inspection we found that the service remained overall Good but that the provider needed to ensure that there was always sufficient enough staff to safely meet people’s changing needs.

Staff were appropriately recruited and people were protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision, training and ongoing professional development that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People developed positive relationships with the staff who were caring and treated people with respect, kindness and courtesy. People had detailed personalised care plans in place which enabled staff to provide consistent care and support in line with people’s personal preferences.

People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.

The service had a positive ethos and an open culture. The provider and registered manager were visible, actively looking at ways to improve the service. There were effective quality assurance systems and audits in place; action was taken to address any shortfalls.

Inspection areas

Safe

Requires improvement

Updated 23 June 2017

The service was not always safe

There was not always sufficient staff to safely meet people’s needs.

People felt safe and staff understood their roles and responsibilities to safeguard people.

There were safe systems in place for the administration of medicines

Effective

Good

Updated 23 June 2017

The service remains good

Caring

Good

Updated 23 June 2017

The service remains good

Responsive

Good

Updated 23 June 2017

The service remains good

Well-led

Good

Updated 23 June 2017

The service remains good