About the service: Person Centred Care Services are a domiciliary care service based in Stalybridge which is registered to provide personal care and support to people in their own homes. At the time of our inspection, 52 people were using the service. Not everyone using the service receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service worked with people with a variety of different needs which included older adults, and those with different types of disability.
People’s experience of using this service:
People and relatives were very positive about the service and told us, “I’m very pleased with the service.” They said they had consistent staff who always turned up and were on time.
The staff we spoke with knew the people they were supporting well and had a good understanding of how to provide appropriate support. There were systems in place to ensure staff were available to cover any calls as required.
There were risk assessments in place which were detailed and specific to the individual and included moving and handling, eating and drinking and pressure care as well as environmental risks.
There were suitable systems in place to recruit staff safely and appropriate checks were being undertaken.
Staff received the training they needed to support individual’s with their specific health and social care needs.
The service worked closely with other health care professionals and supported individuals to access appropriate health care services as required.
People’s experience of care was regularly reviewed through quality assurance calls and surveys.
People, relatives and staff felt able to raise concerns with the registered manager and felt these were addressed quickly and effectively. Records demonstrated that complaints were full investigation and action to address concerns taken.
Rating at last inspection: At the last inspection the service was rated as Good (06 December 2016).
Why we inspected: This was a planned inspection to check that this service remained Good.
Follow up: We will continue to monitor the service through information we receive and inspect in line with our re-inspection schedule for services rated good overall.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk