Updated 25 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was completed by one adult social care inspector.
Service and service type:
Person Centred Care Services is a small Domiciliary Care Agency which provides personal care to people in their own homes. The service was supporting 52 people at the time of the inspection, of which 20 people were being supported with a regulated activity.
Not everyone using Person Centred Care Services receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it is small, and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be available to answer any questions we might have during the inspection.
Inspection site visit activity started on 23 May 2019 and ended on 03 June 2019. We visited the office location on 23 May 2019 to see the registered manager and office staff; and to review care records and policies and procedures. Following this we made telephone calls to people and their relatives to speak with them about their experience of receiving support from Person Centred Care Services. We also spoke with staff about their experiences of working for the service.
What we did:
Prior to our inspection we requested a provider information return (PIR); this is a form that asks the provider to give us some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the service including notifications the provider had sent to us. We contacted the local authority safeguarding and local commissioning teams to obtain their views about the service. We contacted Healthwatch, which is an independent organisation which collects the views of people who use health and social care services, for any feedback they had received. This information was used to identify key lines of enquiry as part of the inspection.
During the inspection we spoke with four people who were receiving support from the service, and two relatives on the telephone to gain an understanding of their views of the service and quality of support that people were receiving. We spoke with the registered manager and office staff and five care staff.
We looked at four people's care records which included a wide range of support plans and risk assessments. We reviewed a range of documents relating to how the service was managed including; four staff personnel files, staff training records, policies, procedures and quality assurance audits.