• Community
  • Community healthcare service

Rapid Response Service

Overall: Good read more about inspection ratings

Textile Hall, Manchester Road, Bury, Lancashire, BL9 0DG (0161) 253 6292

Provided and run by:
Bury Metropolitan Borough Council

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Rapid Response Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Rapid Response Service, you can give feedback on this service.

13 August 2019

During a routine inspection

About the service

Rapid Response Service is a multi-disciplinary team providing care and support in people’s own homes. The service is registered to provide treatment for disease, disorder or injury (TDDI) and this includes the provision of personal care. The team is made up of professionals from both the NHS and Bury Metropolitan Borough Council to provide nursing, therapy and social care on an urgent basis. The aim of the service is to prevent a hospital/care home admission and provide help in a crisis situation. The service will then refer people to the appropriate service after a maximum of five days intervention.

At the time of the inspection the service was providing care and support for up to 4 people. The service covers the areas of Bury only.

People’s experience of using this service and what we found

People told us they were very happy with the care and support provided. Feedback from people about the service was very positive. One person wrote, “A wonderful team when I needed them most. I don’t know what I would have done without them.”

The service had a good system in place for staff training, supervision and competency checks. Staff felt supported in their role. The service had followed safe recruitment processes.

People received appropriate and timely referrals to other relevant support services. People received a high quality, holistic approach to supporting them to maintain their independence and remain safe and well.

Where people were supported with their medicines; this was managed safely.

The safety and quality of the service was regularly monitored through a series of periodic checks and audits.

People’s specific communication needs were addressed. People’s care needs were communicated well through regular information exchange.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 16 November 2016 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration of the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.