• Community
  • Community healthcare service

Rapid Response Service

Overall: Good read more about inspection ratings

Textile Hall, Manchester Road, Bury, Lancashire, BL9 0DG (0161) 253 6292

Provided and run by:
Bury Metropolitan Borough Council

Latest inspection summary

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Background to this inspection

Updated 10 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a community health NHS and independent social care organisation. It provides treatment for disease, disorder and injury (including personal care) to people living in their own houses and flats. It provides a service to adults with a range of care needs, such as dementia, sensory impairment, learning disability, mental health and physical disability.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.

Inspection activity started on 13 August 2019 and ended on 14 August 2019. We visited the office location on both dates.

What we did before the inspection

We reviewed information we had received about the service since they registered with CQC. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service about their experience of the care provided. We spoke with five members of staff including the registered manager, operations manager, one social worker and two support workers. We reviewed a range of records. This included five people’s care record documentation. At this service care plans are known as goal plans. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed. We also attended one afternoon handover meeting with professionals and support workers.

Overall inspection


Updated 10 September 2019

About the service

Rapid Response Service is a multi-disciplinary team providing care and support in people’s own homes. The service is registered to provide treatment for disease, disorder or injury (TDDI) and this includes the provision of personal care. The team is made up of professionals from both the NHS and Bury Metropolitan Borough Council to provide nursing, therapy and social care on an urgent basis. The aim of the service is to prevent a hospital/care home admission and provide help in a crisis situation. The service will then refer people to the appropriate service after a maximum of five days intervention.

At the time of the inspection the service was providing care and support for up to 4 people. The service covers the areas of Bury only.

People’s experience of using this service and what we found

People told us they were very happy with the care and support provided. Feedback from people about the service was very positive. One person wrote, “A wonderful team when I needed them most. I don’t know what I would have done without them.”

The service had a good system in place for staff training, supervision and competency checks. Staff felt supported in their role. The service had followed safe recruitment processes.

People received appropriate and timely referrals to other relevant support services. People received a high quality, holistic approach to supporting them to maintain their independence and remain safe and well.

Where people were supported with their medicines; this was managed safely.

The safety and quality of the service was regularly monitored through a series of periodic checks and audits.

People’s specific communication needs were addressed. People’s care needs were communicated well through regular information exchange.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 16 November 2016 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration of the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.