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The provider of this service changed - see old profile


Inspection carried out on 12 November 2020

During an inspection looking at part of the service

Vale Court is a residential care home providing personal and nursing care to 51 people aged 65 and over at the time of the inspection. The service can support up to 59 people. The service accommodates people across two separate floors, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia.

We found the following examples of good practice.

Systems were in place to screen visitors for symptoms of Covid-19. Relatives confirmed they were required to wear facemasks when visiting their loved ones. When face to face visits couldn’t be supported, people kept in touch with friends and family using video and phone calls.

People were supported to self isolate upon admission to Vale Court. Staff described how they provided additional support during this time to ensure people’s emotional and nutritional needs were met. One person told us they had chosen to shield within the home and confirmed they felt well cared for and had access to everything they needed.

Staff wore appropriate personal protective equipment (PPE) and confirmed they had access to adequate supplies. Staff were also able to describe what PPE had to be worn and under what circumstance. People receiving care and relatives also confirmed staff wore PPE.

People living at the service and staff members had access to regular Covid-19 testing.

The registered manager had ensured staff were deployed to work in designated parts of the home. This helped to protect people from the risk of infection.

Vale Court had appointed infection control leads. Their role was to undertake daily health checks on staff and to share any changes in local or national guidance with their colleagues.

Further information is in the detailed findings below.

Inspection carried out on 25 June 2018

During a routine inspection

This unannounced comprehensive inspection took place on 25 and 27 June 2018.

Vale Court is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided and we reviewed both areas during this inspection.

This is the first time this service has been inspected under the new registered provider.

Vale Court is a modern purpose-built two storey home situated in the Whitby area of Ellesmere Port close to the town centre. The home provides care for older and for younger adults with a physical disability over two floors and is registered to take up to 57 people. People living on the ground floor are living with dementia whilst people living on the first floor require support with nursing needs. At the time of our inspection there were 56 people living in the home.

The service has had a registered manager in post since 2012. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Individual risks to people living in the home were accurately assessed and reviewed regularly with measures in place to manage the risks identified and keep people safe from harm.

Staff were aware of different types of abuse and how to report safeguarding incidents. Those that were reported had been done so appropriately. Staff had received appropriate training in safeguarding and were able to explain how to keep people safe from abuse - Staff were also aware of the whistleblowing policy.

Staff had received training in areas such as infection control, health and safety and manual handling. Appropriate infection control measures were in place and the safety of the environment was checked on a regular basis.

Accidents and incidents were reported and recorded appropriately. They showed evidence of analysis, review and action taken where needed.

Medicines were managed and stored safely and staff had received appropriate training in order to safely administered medication. Those responsible for administering medication had their competency levels assessed regularly.

Sufficient staff were deployed to meet the needs of the people living in Vale Court.

Consent for care was obtained in accordance with the Mental Capacity Act 2005; staff showed a good awareness of the need to obtain consent when providing care and support.

Staff had received training appropriate to their roles and were supported through regular supervision.

People’s nutritional needs were assessed and met to ensure they maintained a health balanced diet; care plans clearly identified people with specific dietary requirements and provided guidance for staff to manage this.

People were supported with access to other health and social care professionals such as GP, podiatrist, opticians and wound specialists.

People receive care and support specific to their needs; care plans were person centred and provided detailed information for staff to know the people they were supporting.

Whilst people were provided with a range of activities, the registered provider told us they had plans to improve on the quality of activities offered to people in the home.

The quality and safety of the service was regularly monitored with the use of effective audits and checks completed by the registered manager.

The registered manager notified CQC of important incidents and events that occurred within the home.