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Inspection Summary


Overall summary & rating

Good

Updated 4 December 2020

Vale Court is a residential care home providing personal and nursing care to 51 people aged 65 and over at the time of the inspection. The service can support up to 59 people. The service accommodates people across two separate floors, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia.

We found the following examples of good practice.

Systems were in place to screen visitors for symptoms of Covid-19. Relatives confirmed they were required to wear facemasks when visiting their loved ones. When face to face visits couldn’t be supported, people kept in touch with friends and family using video and phone calls.

People were supported to self isolate upon admission to Vale Court. Staff described how they provided additional support during this time to ensure people’s emotional and nutritional needs were met. One person told us they had chosen to shield within the home and confirmed they felt well cared for and had access to everything they needed.

Staff wore appropriate personal protective equipment (PPE) and confirmed they had access to adequate supplies. Staff were also able to describe what PPE had to be worn and under what circumstance. People receiving care and relatives also confirmed staff wore PPE.

People living at the service and staff members had access to regular Covid-19 testing.

The registered manager had ensured staff were deployed to work in designated parts of the home. This helped to protect people from the risk of infection.

Vale Court had appointed infection control leads. Their role was to undertake daily health checks on staff and to share any changes in local or national guidance with their colleagues.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 4 December 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 4 December 2020

Caring

Good

Updated 4 December 2020

Responsive

Good

Updated 4 December 2020

Well-led

Good

Updated 4 December 2020