10 Harley Street

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment, we rated this key question as Good. At this assessment, the rating remained Good.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service reviewed their statement of purpose bi-annually.

The service had inclusive leaders who had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

The service fostered a positive culture where people felt they could speak up and their voice would be heard.

The service was committed to encouraging equality, diversity and inclusion among their workforce, and eliminating unlawful discrimination.

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They act on the best information about risk, performance and outcomes, and share this securely with others when appropriate.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They shared information and learning with their patient GPs if consented to.

The service focused on continuous learning, innovation and improvement across the organisation and local system. They had carried out a variety of audits which included a 2-cycle audit looking at whether opportunistic care was being delivered to patients during home visits, when it was clinically appropriate.

The GP was involved in a mentoring scheme which was involved other private GPs. They met every six months to discuss clinical issues, cases and safeguarding related issues.