10 Harley Street

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Feedback from people using the service was positive. In an internal survey, 35 out of 35 said the GP was Very Good at assessing their condition as well as providing treatment. Vulnerable patients were given longer consultation appointments.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Clinical records we saw demonstrated care was provided in line with current guidance.

The lead GP has their annual appraisal system and was also involved in a 6 monthly mentoring scheme meeting with another Private GP.
 

The service worked well across teams and services to support people. Staff had access to the information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control.

The service offered opportunistic prevention advice during consultations where appropriate. On-going support for health promotion was done via the patient’s NHS practice. The service liaised with their practice, with permission from the patient, as and when necessary.
 

The service routinely monitored people’s care and treatment to continuously improve it. The service followed up every consultation with a courtesy telephone call. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.
 

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood and applied legislation relating to consent. Capacity and consent were clearly recorded. In an internal survey, 30 out of 35 patients strongly agreed the service upheld patient confidentiality.