- Independent doctor
10 Harley Street
Assessment report published 17 March 2026
Contents
Ratings
Our view of the service
Date of Assessment: 30 September 2025
10 Harley Street is an independent health service based in London and Hertfordshire. The provider, Home Health Service Limited, offers private GP services to both adults and children. The service provides mostly home visits to patients in parts of London and Hertfordshire, and consultations, if patients require, at 10 Harley Street in central London. The service rents a consultation room at 10 Harley Street when necessary, but staff who work at these premises are not employed by the provider.
The service is registered with the CQC to provide the regulated activity of treatment of disease, disorder and injury.
Appointments are available upon request at the 10 Harley Street premises from Monday to Friday from 9am to 8pm and on weekends from 9am to 5pm. Home visits are available from Monday to Sunday from 8am to 10pm.
We carried out this inspection as part of our inspection programme. The service was last inspected on 14 May 2019 and was rated Good overall.
The service had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people. The lead GP made sure staff received training and regular appraisals to maintain high-quality care. They managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment.
Leaders were visible, knowledgeable and supportive.
People's experience of this service
People were positive about the quality of their care and treatment. The provider encouraged and valued feedback from people who use the service. Feedback obtained by the provider which was reviewed as part of this assessment indicated patient feedback was positive.