• Services in your home
  • Homecare service

Princess Homecare

Overall: Requires improvement read more about inspection ratings

Princess Place, Trow Lane, Lyneham, Chippenham, Wiltshire, SN15 4DL 07483 300999

Provided and run by:
Exhilaro Ltd

Important: The provider of this service changed. See old profile
Important:

We served a warning notice on Exhilaro Ltd on 14 October 2025 for failing to meet the regulations related to good governance, safeguarding service users from abuse and improper treatment and consent to care and treatment at Princess Homecare.

Assessment report published 24 April 2026

On this page

Responsive

Good

2 October 2025

We did not look at this key question during this assessment. The score below is based on the previous rating for this key question.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

Person-centred Care

Score: 3

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care provision, Integration and continuity

Score: 3

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 3

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 3

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 3

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 2

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Planning for the future

Score: 3

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.