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Inspection Summary


Overall summary & rating

Good

Updated 8 December 2017

This announced inspection took place on 14, 15 and 17 November 2017. The provider was given short notice because the location provides a domiciliary care service and we needed to be sure that someone would be available at the office to meet with us.

My Homecare Yorkshire provides personal care and support to people who need assistance in their own homes. At the time of our inspection there were 48 people receiving a service in their own homes.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff knew how to respond to any possible incident of harm and how to reduce risks to people. There were enough staff who had been recruited properly to make sure they were suitable to work with people. People were supported with their medication by staff who had received appropriate training.

People were supported by staff who had the skills, supervision and training to carry out their roles and responsibilities.

Staff understood the importance of seeking consent in line with the Mental Capacity Act 2005 and knew how to support people to make their own decisions. Staff ensured people's health needs were monitored by healthcare professionals where appropriate. People's personal and health care needs were met and care records guided staff in how to do this.

Staff were caring and kind and treated people with respect. People were listened to and were involved in their care and what they did on a day to day basis. People's right to privacy was maintained by the actions and care given by staff members.

The service sought people's views and opinions. Complaints were investigated and responded to and people knew who to speak with if they had concerns.

Staff spoke positively about the support they received from the registered manager.

Inspection areas

Safe

Good

Updated 8 December 2017

The service was safe.

Staff were trained in safeguarding procedures and knew how to identify signs of abuse.

People's risks were assessed and plans were in place to alleviate them.

People were supported by staff who had been recruited through a robust process. There were enough staff available to meet people's needs. People told us staff had enough time to support them.

Staff were trained in medicines administration and supported people to receive their medicines safely.

Effective

Good

Updated 8 December 2017

The service was effective.

Staff received relevant training, supervision and appraisal to support them in their role.

People and their relatives were involved in making decisions about their care. Staff and the registered manager understood their roles and responsibilities under the Mental Capacity Act (MCA) 2005.

People were supported to meet their nutritional needs.

Caring

Good

Updated 8 December 2017

The service was caring.

People told us that staff were caring and kind.

Staff knew people and understood their needs. Staff had developed positive relationships with people.

Staff treated people with dignity and respect.

Responsive

Good

Updated 8 December 2017

The service was responsive.

People's needs were assessed and their care was planned and delivered to meet their individual needs and requirements.

The service was flexible in the manner they delivered care to ensure it remained person-centred.

The service had procedures in place to receive and respond to complaints.

Well-led

Good

Updated 8 December 2017

The service was well-led.

There was a registered manager in post who was supported by the directors. Staff told us they were both open and approachable. Staff felt supported by the registered

manager and the leadership team.

There were robust quality assurance processes in place to monitor and improve the service. The provider actively sought the views of people about their experience of the care provided and used feedback received to improve the service.