Archived: Sugarman Health and Wellbeing - Birmingham

Sugarman Health and Wellbeing - Birmingham provides a domiciliary care service for people either in their own homes or in their own homes within a residential care setting.

People’s experience of using this service:

People were kept safe and secure from risk of harm. Potential risks to people had been assessed and managed appropriately by the provider. People received their medicines safely and as prescribed and were supported by sufficient numbers of staff to ensure that risk of harm was minimised.

Staff had been recruited appropriately and had received relevant training, so they were able to support people with their individual care and support needs.

Staff sought people’s consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People’s right to privacy was respected by the staff who supported them, and their dignity was maintained. People were supported to express their views and be actively involved in making decisions about their care and support needs.

There is a positive emphasis on continually striving to improve the service and maintain high sustainable standards of care. The vision and values of the service are embedded in a person-centred culture which places people firmly at the heart of the service.

People and relatives were confident about approaching the registered manager if they needed to. The views of people on the quality of the service was gathered and used to support service development.

The provider had auditing systems in place to monitor the effectiveness and quality of service provision.

The provider worked in partnership with other organisations to ensure they are following current practice and providing high quality care.

Rating at last inspection:

The last rating for the service was good {published May 2017}. At this inspection we found the service had remained the same.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Sugarman Health and Wellbeing is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection the provider was supporting four children.

The provider is required to have a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A registered manager was in post at the time of our inspection.

Care and treatment was planned and delivered in a way that was intended to ensure the children’s

safety and welfare. Children were cared for safely by staff that had been recruited and employed after appropriate checks had been completed. This included checks about staff suitability to work with children. There were sufficient staff to meet people's needs consistently. Children were supported to take their medication by staff who had received training to do so.

Children were protected from the risk of abuse and avoidable harm because staff received training and understood the different types of abuse and knew what actions were needed to keep children safe. There were detailed procedures in place for reporting concerns if required.

The provider ensured effective systems were in place to report and investigate any concerns raised, which included working with external agencies.

Staff had a good understanding of the needs of the children they were supporting. Staff worked closely with family members to promote choices and independence. Decisions were made in the children’s best interests and there was extensive consultation with other healthcare professionals and parents to ensure that the children’s needs were planned for and met.

Parents were involved in reviews and care records reflected what care was being provided and updated when needs changed.

Parents knew how to complain if they were unhappy and they were confident that their concerns would be responded to efficiently and effectively.

Staff and relatives were positive about the service provided because the provider had systems in place to monitor the service to ensure good care was delivered. The systems and procedures were reviewed on a regular basis and updated when required.