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Archived: Sugarman Health and Wellbeing - Birmingham Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 7 January 2020

About the service:

Sugarman Health and Wellbeing - Birmingham provides a domiciliary care service for people either in their own homes or in their own homes within a residential care setting.

People’s experience of using this service:

People were kept safe and secure from risk of harm. Potential risks to people had been assessed and managed appropriately by the provider. People received their medicines safely and as prescribed and were supported by sufficient numbers of staff to ensure that risk of harm was minimised.

Staff had been recruited appropriately and had received relevant training, so they were able to support people with their individual care and support needs.

Staff sought people’s consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People’s right to privacy was respected by the staff who supported them, and their dignity was maintained. People were supported to express their views and be actively involved in making decisions about their care and support needs.

There is a positive emphasis on continually striving to improve the service and maintain high sustainable standards of care. The vision and values of the service are embedded in a person-centred culture which places people firmly at the heart of the service.

People and relatives were confident about approaching the registered manager if they needed to. The views of people on the quality of the service was gathered and used to support service development.

The provider had auditing systems in place to monitor the effectiveness and quality of service provision.

The provider worked in partnership with other organisations to ensure they are following current practice and providing high quality care.

Rating at last inspection:

The last rating for the service was good {published May 2017}. At this inspection we found the service had remained the same.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 January 2020

The service remains good

Details are in our Safe findings below

Effective

Good

Updated 7 January 2020

The service remains good

Details are in our Effective findings below

Caring

Good

Updated 7 January 2020

The service remains good

Details are in our Caring findings below

Responsive

Good

Updated 7 January 2020

The service remains good

Details are in our Responsive findings below

Well-led

Good

Updated 7 January 2020

The service remains good

Details are in our Well-Led findings below