Springfield Medical Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that the service’s leadership, management and governance assured high-quality, person-centred care and promoted an open and fair culture. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a very clear shared vision, strategy and culture. This was based on transparency, equity, equality, human rights, diversity, inclusion and engagement. Staff and leaders demonstrated an exceptional understanding of the challenges and the needs of people and their communities.

All staff had contributed to the development of the service’s vision and strategy, which was kept under review. Leaders monitored and reviewed progress against the delivery of their strategy. The practice demonstrates a highly inclusive, values-driven, and aspirational culture, where quality improvement, equity, and patient-centred care are central to the shared vision.

Leaders are visible, approachable, and proactive, and foster a culture of openness, trust, and psychological safety. Staff report feeling confident to raise concerns, share ideas, and challenge practice, with evidence that feedback is actively listened to and acted upon. This has created an environment of continuous learning and innovation, rather than blame.

There is a strong emphasis on staff wellbeing, development, and empowerment, with regular engagement through meetings, supervision, and informal support. Staff are encouraged and supported to develop their roles, contribute to service improvement, and take ownership of key areas, including work to reduce health inequalities. The culture is reflected in high levels of teamwork, morale, and staff engagement, with a shared commitment to delivering the best outcomes for patients. This is particularly evident in areas such as learning disability care, where staff demonstrate pride, ownership, and a proactive approach to improving services.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support.

All staff we spoke with were clear on their individual roles and responsibilities. Leaders proactively supported staff and regularly met with them to complete appraisals and performance reviews. Leaders clearly recorded any actions that arose from these meetings and shared these with staff. Governance arrangements are clear, structured, and effective, providing oversight of risk, quality, and performance. Systems are in place to manage audits, significant events, and complaints, with evidence of learning and improvement.

The practice demonstrates good awareness of current and future challenges, supported by forward planning and workforce development, ensuring sustainability and resilience. Staff discussed emerging risks and potential improvements to the service. Staff took confidentiality and information security seriously, which included verifying people’s identity during remote consultations. Staff submitted data and notifications to external agencies as required.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.