Springfield Medical Centre

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence that staff protected people from avoidable harm and made sure care was delivered from environments that were clean and well maintained. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.
The practice maintained a safe, well-organised, and effectively monitored environment, supported by strong governance systems to identify and manage risks. through effective systems for Infection, Prevention and Control oversight, equipment testing, emergency preparedness, and clear reporting processes, supported by trained staff and engagement with building management. Staff and leaders undertook audits to ensure they had identified and addressed risks. The service had a business continuity plan which was regularly reviewed and outlined how the service should continue to operate in the event of a disruption.
 

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.
Staff were appropriately trained, supported, and monitored, with effective systems for managing workload, performance, and wellbeing, alongside an open culture that enabled escalation of concerns. The service followed safe recruitment procedures when employing staff, which were in line with national legislation. Workforce planning is forward looking, with clear processes to manage performance, address concerns, and support long-term sustainability.
 

The service assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.
The practice had consistent and effective Infection prevention and control (IPC) arrangements, with a dedicated lead overseeing compliance through structured cleaning schedules, checklists, and regular spot checks. Staff demonstrated good adherence to IPC principles, supported by up-to-date training and clear processes, which minimised infection risks. During our onsite visit, the service's premises and a sample of equipment reviewed was noted to be visibly clean. Staff complete mandatory annual IPC training, regular audits and carry out appropriate management of personal protective equipment and clinical waste.
 

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.