Springfield Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.
The practice actively supported patients to live healthier lives through a wide range of proactive and targeted initiatives, including high screening uptake, social prescribing, food bank referrals, and locally driven interventions addressing deprivation and inequalities. The practice takes a proactive and preventative approach to patient care, supporting people to improve their health and wellbeing. Systems are in place to maximise uptake of screening programmes, immunisations, and long-term condition reviews, supported by effective recall processes. HCAs and clinicians work collaboratively to deliver monitoring, health promotion, and education during patient interactions. The practice makes good use of social prescribing and signposting, addressing wider determinants such as mental health, lifestyle, and social isolation. Patients are supported to make informed decisions through clear, personalised advice and shared decision-making.
 

The service monitored all people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and fully met the expectations of people.

There is clear and sustained evidence of very good practice in learning disability (LD) care, where the practice applies a highly proactive and tailored approach: a validated and actively managed LD register; high uptake of annual LD health checks, supported by robust recall systems; use of tailored templates for holistic and comprehensive reviews; proactive follow-up of non-attenders, reducing exclusion from care; strong multi-agency working with carers, families, and residential settings; and reasonable adjustments, including longer appointments and adapted communication methods. This had a positive impact on outcomes for patients with learning disabilities, including increased attendance at screening appointments and improved engagement with preventative care. As a result, the practice was better able to monitor health needs, identify risks at an earlier stage, and support patients to achieve improved health outcomes.

The service supports population health using a social prescribing service, particularly in the prevention of cardiovascular disease, and met national targets for the uptake of childhood immunisations, with 95.9% of children aged one and two receiving vaccines. However, uptake for children aged five was below the World Health Organization recommended rate of 95%, with 87% receiving the measles, mumps and rubella vaccine. The service performed higher than the England average in relation to screening cervical cancer, and lower than the England average for breast, bowel cancer. There were effective systems to monitor and improve outcomes, including use of audits, clinical system searches, and structured follow-up processes such as cancer referral safety netting.

The practice uses data intelligence to monitor uptake, outcomes, and unmet needs, with learning shared across the team and used to inform service development. The impact is that there is improved access and engagement, increased uptake of health checks, and earlier identification of unmet needs, contributing to reduced inequalities.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.