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Weavers Court

Overall: Good read more about inspection ratings

Off Mount Street, Diss, Norfolk, IP22 4QH (01379) 643496

Provided and run by:
Norse Care (Services) Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 22 May 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by an inspector and an assistant inspector.

Service and service type: This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 24 hours’ notice of the inspection visit because we needed to make arrangements to meet people to seek their feedback.

What we did: We reviewed information we held about the service including feedback sent to us from other stakeholders, for example the local authority and members of the public. Providers are required to notify the Care Quality Commission (CQC) about events and incidents that occur including unexpected deaths, injuries to people receiving care and safeguarding matters. We reviewed the notifications the provider had sent us.

We spoke with the registered manager, deputy manager, three care and support staff, a team leader and the provider medication lead. With their permission, we met with three people and spoke with three relatives.

We reviewed the care records of three people to check they were receiving their care as planned. We looked at records relating to the management of the service, staff recruitment and training, and systems for monitoring the quality of the service.

Overall inspection

Good

Updated 22 May 2019

About the service: Weavers Court provides care and support to people living in an ‘extra care’ housing scheme. At the time of our comprehensive inspection of 1 May 2019, there were 43 people in receipt of the regulated activity of personal care.

People’s experience of using this service:

People were supported by sufficient numbers of staff to maintain choice, control and involvement in their care and daily routine.

Care plans indicated people’s individual preferences.

People were supported with their medicines where needed. There had been some medicine administration errors over the past year, however staff were being supported to address this through increased training and competency assessments.

Staff were kind, caring and promoted people’s dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

The registered manager provided staff with leadership and was visible and supportive. Staff were motivated and enjoyed working at the service.

Information from audits, incidents and quality checks was used to drive continuous improvements to the service people received.

Rating at last inspection: The service was rated ‘Good’ at our last inspection on 7 and 10 October 2016. The report following that inspection was published on 3 November 2016.

Why we inspected: This inspection took place as part of our planned programme of comprehensive inspections.

Follow up: We will continue to monitor this service according to our inspection schedule.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.