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Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 10 December 2013
Inspection Report published 10 December 2013 PDF

Overview

Inspection carried out on 12 November 2013

During a routine inspection

During this inspection, we spoke with six people who used the service, four staff and the registered manager.

Most of the people we spoke with told us that they were happy with the care they received. One person said, �I have no complaints.� Another person said, �I am happy with the care.� A further person said, �They are there if you need them, they are very, very good.�

However, people and the staff told us that there were not always enough staff to assist people when they needed it. We were made aware that the provider was aware of this issue and had plans in place to increase the number of care hours given to people to ensure that their needs were met in a more timely manner.

People were asked for their consent before any personal care was given. Staff demonstrated a good knowledge of how to reduce the risk of spreading infection.

The required checks were being completed on the staff before they started working at the service to ensure they were of good character. The staff told us they felt supported by the management team.

The service had an effective system in place to monitor the quality of care they provided.