You are here

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 January 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We spoke with four people about staff and the levels of staffing. One person said “They have never missed me, they are very well trained.” Another said “If they can’t come straight away, they will call and let me know.” When asked if they ever had to wait to be attended to one person said “They come quickly when I ring the bell.” However, another person said “I sometimes have to wait around 10 minutes for them to come.”

We spoke with four staff about current staffing levels. They told us that they were currently able to meet people’s care needs. However, they said that they had noticed a recent increase in workload which did not allow them to spend as much time talking to people as they would have liked. We spoke to the manager about this who told us that a part-time person who assisted in the mornings and evenings had resigned. We saw that this vacancy was being advertised on the provider’s website and the manager told us that they could cover any shortfall in staffing with relief staff. They also told us that they had identified a need to increase the number of staff members on the night-shift. A request had been made to the provider in respect of this. This showed that the service monitored people’s care needs and responded appropriately.

We checked four staff training records and saw that the staff received regular training. There was evidence that mandatory training was up to date and all four staff had achieved a national vocational qualification (NVQ). We also saw evidence that the majority of staff had worked for the service for a number of years and that turnover of staff was low.